Payment Policy

1. Company’s Financial Responsibility

• The company is financially responsible for the client’s account balance in any particular moment.
• Financial responsibility starts with the first record about the customer’s deposit and continues until full withdrawal of funds.
• The client has the right to demand from the company any amount of funds which is available in his/her account at the time of enquiry.
• The only official deposit/withdrawal methods are those listed on the company’s official website. The client assumes all risks related to these payment methods.
• The company is not responsible for delays, cancellations, or issues caused by third-party payment methods.
• The company’s responsibility begins once funds are received into its bank or authorized accounts and ends once funds are withdrawn.
• In cases of technical mistakes or fraud, the company reserves the right to cancel transactions and freeze accounts.
• Clients may only maintain one registered account. Duplicate accounts may be frozen without withdrawal rights.

2. Client Registration

Client registration involves two key steps:

1. Web registration.
2. Identity verification.

During registration, clients must provide true identity and contact details and accept the company’s agreements. For verification, clients must supply identification documents and any other documents requested by the company. Verification must be completed within 10 business days (extendable to 30 business days in some cases).

3. Deposit Process

Deposits must be initiated from the client’s Personal Cabinet using available payment methods. Deposits are accepted in USD.

Withdrawal processing times depend on the chosen payment method. Electronic payments may take seconds to days, while bank wires may take 3 to 45 business days.

All transactions must be made using accounts belonging exclusively to the client. Withdrawals must be carried out in the same currency and through the same method used for deposits.

4. Taxes

The company is not a tax agent and does not provide clients’ financial information to third parties, except where required by official government authorities.

5. Refund Policy

• Clients can withdraw funds at any time, limited to the available balance.
• Withdrawal requests must comply with applicable laws and must be made to the same payment method originally used for the deposit.
• The company reserves the right to set minimum and maximum withdrawal amounts depending on the method.
• Funds will be withdrawn within five (5) business days. If funds do not arrive, clients may request investigation.
• Clients are responsible for errors in withdrawal details and may incur extra fees if corrections are needed.
• Profits exceeding deposits may only be withdrawn by methods approved by the company.

6. Withdrawal Methods

Withdrawals may be made by bank wire or electronic transfer, subject to company acceptance.

• Bank withdrawals can only be made to an account in the client’s name. All bank fees are the client’s responsibility.
• Electronic transfers can only be made to the client’s personal e-wallet. The company is not responsible for transfer delays or technical failures outside its control.
• The company may provide other withdrawal methods at its discretion, which will be displayed in the client’s dashboard.