Terms and Conditions

In this agreement, unless the context requires otherwise, the following terms shall be construed as follows. These definitions are intended to provide clarity for the marketplace of instruments offered via the Company, including but not limited to foreign exchange (Forex), digital assets (Crypto), indices, commodities and stocks.

• Access Codes: login credentials provided by the Client for accessing the Company’s systems, including multi-factor credentials where applicable.
• Account Activity: all recorded activity on a Client’s account including executed Transactions, open/closed positions, deposits, withdrawals, fees, commissions, and corporate actions.
• Adviser: automated trading software, expert advisor, or algorithmic program that may send Orders or trade instructions to a trading server on behalf of a user.
• Balance: the net of cleared deposits, withdrawals and realized profits or losses (does not include unrealized P&L unless otherwise specified).
• Currency Pair (Forex): two currencies quoted against one another. Currency pair pricing expresses the value of one currency in units of the other.
• Cryptocurrency (Crypto): a digital asset that may be used for trading and settlement. This includes coins and tokens that are transferable on blockchains or other distributed ledger technologies.
• Index / Indices: a statistical measure representing a basket of underlying securities, used as a market benchmark. Many indices are offered as derivatives (e.g., CFDs, futures).
• Commodity: a physical good (e.g., oil, gold, agricultural products) or a derivative contract representing such a good, which may be traded on exchanges or OTC.
• Stock / Equity: a share representing ownership interest in a corporation; may include ordinary shares, preferred shares or ADRs.
• CFD (Contract for Difference): a derivative product that allows exposure to the price movement of an underlying asset without owning the underlying asset itself.
• Spot: an immediate trade settled at current market price.
• Futures: standardized exchange-traded contracts to buy or sell an asset at a future date at an agreed price.
• Exchange: organized marketplace where instruments such as stocks, commodities, futures or cryptocurrencies are listed and traded.
• Liquidity Provider: an entity that supplies bid/ask quotes for an instrument. For some OTC instruments the Company may use multiple liquidity providers.
• Spread: the difference between the bid and ask (offer) price. Spreads may be fixed, floating or dynamic depending on the market and instrument.
• Slippage: the difference between the expected execution price and the actual execution price due to market movement or partial fills.
• Volatility: a measure of the frequency and magnitude of price movements for a particular instrument.
• Trading Account: the account maintained for the Client which records balances, open positions, orders, margin usage and related transactions.
• Force Majeure Event: events beyond the Company’s reasonable control which may affect market operations (e.g. natural disasters, war, exchange closures, major system outages).

Notes on asset classes: references in this agreement to “instruments” include Forex currency pairs, Cryptocurrencies and tokens, Indices (and index derivatives), Commodities (spot and derivatives), Stocks (shares, ADRs, and similar instruments), and any other instrument the Company elects to offer. Each instrument category carries distinct features, settlement mechanics and regulatory considerations which are described elsewhere in these Terms.

2.1 Transmission of Reports, Statements, Notices and Other Communications. The Company will deliver account statements, trade confirmations, periodic reports, regulatory notices, and any other communications electronically via the Platform, e-mail or other means specified by the Client. Electronic delivery is deemed effective when transmitted to the contact information on file, whether or not the Client reads the message.

2.2 Language and Format. Communications will ordinarily be provided in the primary language displayed on the Platform (English unless otherwise specified). The Company may provide machine-translated or regionally localized versions where appropriate; the English version will prevail in the event of inconsistency.

2.3 Timing and Evidence. Electronic records retained by the Company will be considered conclusive evidence of communications. Clients are advised to retain copies of confirmations and statements for their records.

2.4 Client Responsibility. Clients are responsible for ensuring contact details are current. The Company is not liable for communications that are not received due to inaccurate client contact information.

3.1 Principal Status and Execution Arrangements. The Company acts as principal with respect to execution of trades unless expressly stated otherwise. Execution may be routed to internal matching systems, external liquidity providers, exchanges, or other counterparties.

3.2 Third Parties and Sub-Processors. The Company may engage banks, custodians, clearing houses, market data providers, technology partners and other third parties to facilitate services. The Company will use reasonable care in selecting providers but does not guarantee their performance.

3.3 Market Making and Potential Conflicts. Where the Company acts as market maker or counterparty, conflicts of interest may arise. The Company maintains policies intended to mitigate conflicts, but the existence of such policies does not eliminate the possibility of conflicting interests in execution, pricing or allocation.

3.4 No Investment Advice. Unless specifically agreed in writing, the Company does not provide personalized investment advice. Any educational materials, research, market commentary and analytics are for informational purposes only and should not be considered financial advice.

4.1 Categories and Consequences. Clients are classified by default as Retail Clients, which provides the broadest regulatory protections. A Client may request reclassification as a Professional Client or Eligible Counterparty by written application and evidencing relevant experience, size of balance or frequency of trading.

4.2 Loss of Protections. If reclassified, clients may lose protections such as mandatory pre-sale disclosures, reduced regulatory oversight, and altered dispute pathways. Reclassification is subject to Company acceptance and applicable law.

4.3 Procedure to Request Reclassification. Requests for reclassification must be made in writing via the Client area of the Platform and will require documentary evidence of trading experience, financial sophistication, and a written acknowledgment accepting the loss of certain protections.

5.1 KYC / AML / Sanctions Screening. Prior to account opening the Company will perform identity verification, sanctions screening and other required checks. This may include third-party identity verification services, automated screening against sanctions lists (e.g., OFAC, UN, EU), and adverse media screening.

5.2 Enhanced Due Diligence (EDD). For higher-risk clients or jurisdictions the Company may undertake enhanced due diligence, including requests for documentary proof of source of funds, beneficial ownership, and reason for trading.

5.3 PEPs & Restricted Jurisdictions. Clients who are identified as Politically Exposed Persons (PEPs) or those whose activity is connected to restricted jurisdictions may be subject to additional controls, delays or account restrictions in line with regulatory obligations.

5.4 Crypto-specific account requirements. For accounts trading Crypto, additional counterparty and wallet checks may be required. The Company’s custody arrangements may differ from exchange-based custody or self-custody—Clients should review the Platform’s crypto custody disclosures carefully.

5.5 Document Retention and Recordkeeping. The Company will retain records in accordance with applicable laws and regulatory obligations; Clients consent to these retention policies while maintaining the right to request copies of personal data subject to legal constraints.

6.1 Segregation and Custody. Client funds (fiat) are held in segregated accounts with regulated banks or approved payment providers. For Crypto, custody may be provided by a licensed custodian, a third-party custodian, or, where permitted, in client-controlled wallets depending on the account type selected.

6.2 Currency Conversion. When clients hold balances in multiple currencies or instruments are quoted in a different base currency, the Company may perform FX conversions at prevailing rates and may charge a conversion spread or fee. Clients should review conversion disclosures and rates before initiating transfers.

6.3 Margin, Margin Calls and Negative Balances. Margin requirements vary depending on the instrument (Forex, Crypto, Indices, Commodities, Stocks). The Company may issue margin calls, partially or fully close positions (liquidate) without prior notice where margin falls below required thresholds. Some jurisdictions and platforms apply negative balance protection; others do not — Clients are responsible for understanding the margin regime that applies to their account.

6.4 Settlement and Withdrawal Processing. Withdrawal requests are subject to verification and may be processed within a stated timeframe (commonly three business days for fiat withdrawals). Crypto withdrawals are subject to blockchain network confirmation times and network (miner/validator) fees which are borne by the Client unless otherwise stated.

6.5 Corporate Actions and Stock Specifics. For equity holdings, corporate actions such as dividends, splits, spin-offs and tender offers may affect Client accounts. The Company will apply corporate action entitlements per the depository or exchange rules and will notify the Client when required. Execution and settlement timelines for equities are governed by the exchange on which the shares are traded.

6.6 Liquidity and Market Access. Different instruments have different liquidity profiles — major Forex pairs usually exhibit high liquidity, Crypto liquidity can vary widely across tokens and venues, indices and commodity derivatives may trade in more concentrated liquidity windows, and some smaller cap stocks may have limited liquidity leading to wider spreads and higher slippage risk.

7.1 General Trading Risk. Trading financial instruments carries the risk of loss. Prices can move rapidly and unpredictably. Clients may lose more than their initial investment in leveraged products.

Asset-class specific risks

Forex (Foreign Exchange): Forex markets are highly liquid but are subject to leverage risks and currency correlation. Political events, interest rate changes, and macroeconomic data releases can cause sharp moves. Spreads may widen during news events or low liquidity periods.

Cryptocurrencies (Crypto): Crypto instruments are typically more volatile than traditional assets. Market hours are 24/7 and price discovery occurs across decentralized venues; therefore prices can gap significantly. Crypto-specific risks include:

• Counterparty and custody risk (custodians, exchanges may fail).
• Smart contract bugs, protocol upgrades or chain forks that can lead to asset disruptions.
• Regulatory uncertainty which may cause listing delistings, restrictions, or freezes on accounts.
• Network congestion and transaction fees that can delay settlements.

Indices: Index products are sensitive to the performance of the underlying basket of stocks and to macroeconomic shocks. Indices may exhibit high correlation across global markets during systemic events, causing swift portfolio impacts. Derivative exposures (CFDs, futures) may carry additional margin and rollover considerations.

Commodities: Commodities are affected by supply/demand dynamics, seasonality, geopolitical events, and weather. Commodity derivatives (futures) have expiry dates and roll costs; physical delivery obligations may apply to certain contracts.

Stocks / Equities: Stocks carry corporate-specific risks such as earnings surprises, governance issues, regulatory actions, and the risk of delisting. Smaller capitalization stocks typically have wider spreads and lower liquidity than large-cap stocks.

7.2 Leverage and Margin Risk. Leverage amplifies gains and losses. Clients should understand margin formulas, potential margin calls, and how the Company calculates required margin for each instrument type (Forex, Crypto, Indices, Commodities, Stocks).

7.3 Technology and Operational Risk. Trading platforms, connectivity, exchange gateways and third-party providers may experience downtime or degraded performance. System failures can prevent order entry or order cancellation when markets are volatile. The Company is not responsible for client-side hardware, network, or third-party outages.

7.4 Tax and Regulatory Risk. Tax treatment of trading activity varies by jurisdiction. Crypto in particular may have evolving tax rules and reporting requirements. Clients are responsible for ensuring compliance with local taxes and regulations.

7.5 Examples and Illustrations. The Company may provide illustrative examples to explain concepts but these are not guarantees of future performance. Past performance is not indicative of future returns.

8.1 Order Types and Characteristics. The Platform will support a range of order types including Market Orders, Limit Orders, Stop Orders, Stop-Limit Orders, Trailing Stops, and Conditional Orders. Availability of order types may vary by instrument and jurisdiction.

8.2 Execution Venues and Routing. Orders may be executed on regulated exchanges, OTC via liquidity providers, or matched via internal crossing networks. For Stocks, orders may go to lit or dark pools and are subject to exchange rules. For Crypto, execution may occur across centralized exchanges or internal liquidity pools.

8.3 Market Hours & Instruments. Stocks and many exchange-traded commodities/futures are subject to defined trading hours and clearing cycles; Forex and many major indices have extended trading hours; Crypto markets operate 24/7. The Client acknowledges that ordering and execution behaviour might differ across these environments.

8.4 Partial Fills, Slippage and Requotes. Orders may be partially filled in illiquid markets. During volatile periods, executions may occur at prices different from the requested price. The Company will endeavour to execute orders at the best available price but does not guarantee avoidance of slippage or requotes.

8.5 Stop Orders & Gapping. Stop Loss and Take Profit Orders convert to market orders when triggered and therefore may be subject to gapping; guaranteed stop products (if offered) will be expressly described and may carry an additional fee.

8.6 Futures Expiry and Rollover. Futures and some index/commodity derivative positions are subject to expiry and may be automatically rolled into the next contract at prevailing rates and roll fees. Clients should be aware of calendar and liquidity impacts around roll dates.

9.1 Spread, Commission and Mark-ups. The Company may charge spread, commissions, or a combination of both depending on the instrument. Spread-based pricing is common for Forex and some Crypto pairs; commission models are often used for equities and certain futures.

9.2 Overnight Financing / Swap. Positions held overnight may incur financing charges or receive financing credit (swap). Financing rates vary by instrument, reference rate and position side (long/short).

9.3 Crypto Network and Exchange Fees. Crypto withdrawals and transfers often incur network fees (gas, miner/validator fees) that are charged by blockchain networks. The Company may also apply exchange or custody fees in addition to network charges.

9.4 Deposit, Withdrawal and Inactivity Fees. The Company reserves the right to apply fees for certain deposit / withdrawal methods and inactivity fees where accounts are dormant for extended periods, subject to notice and regulatory constraints.

9.5 Taxes, Duties and Exchange Charges. Clients are responsible for taxes or duties imposed by their domestic authorities. The Company is not responsible for stamp duties, exchange-imposed fees, or local taxes applicable to equity trades in specific jurisdictions.

9.6 Fee Changes. The Company may change fees with prior notice. Material changes will be communicated in accordance with Section 2 (Communication).

10.1 Lawful Basis and Purpose. The Company processes personal data for purposes of account opening, transaction processing, regulatory reporting, AML screening and to provide the services described in these Terms.

10.2 Sharing of Data. Personal data may be shared with regulators, counterparties, custodians, exchanges, payment providers, auditors and anti-money-laundering service providers where required to fulfil legal or contractual obligations.

10.3 Data Security. The Company implements reasonable technical and organisational measures (encryption, access controls, monitoring) to secure personal data. However, no system is entirely immune to breaches; the Company will follow breach notification rules applicable to the jurisdiction.

10.4 On-chain Transparency (Crypto Specifics). Crypto transactions on public blockchains are transparent and immutable. If the Company forwards client transactions to a public blockchain, that activity may be observable on-chain and cannot be erased by the Company.

10.5 Client Rights. Subject to local law, clients may have rights to access, correct or erase personal data, and to object to certain processing activities. Requests should be submitted in accordance with the Company’s privacy policy.

11.1 Limitation. To the maximum extent permitted by law, the Company excludes liability for indirect, incidental, special or consequential losses (including loss of profits or business interruption) arising from the use of the Platform or market activity.

11.2 Cap on Liability. Where liability cannot be excluded by law, the Company’s liability for direct losses will be limited to an amount equal to the Client’s total net deposits (or an alternative value stated in your client agreement).

11.3 Third-party Services. The Company is not liable for failures, errors, omissions or delays caused by exchanges, liquidity providers, custodians, or other third-party services.

11.4 Time Limits for Claims. Claims for errors or disputes must typically be notified within a specified period (as set out in the complaint handling procedure) or they may be time-barred.

12.1 Ownership. All intellectual property rights associated with the Platform, software, documentation and branding remain the exclusive property of the Company or its licensors.

12.2 License to Client. Subject to these Terms, the Company grants Clients a limited, revocable, non-transferable license to access and use the Platform for personal investment purposes in accordance with the user agreement.

12.3 User Generated Content & Feedback. Any feedback, ideas or content provided by Clients related to the Platform may be used by the Company without obligation of confidentiality or payment, subject to privacy disclosures.

13.1 Termination by Client or Company. Either party may terminate the agreement by giving notice as set out in the Platform terms. The Company may suspend or terminate access where required for fraud prevention, legal compliance, or material breach.

13.2 Effect of Termination. On termination the Company may close open positions, cancel pending Orders and transfer client funds in accordance with the Client’s standing instructions and legal requirements. Any outstanding fees or obligations will remain payable.

13.3 Post-Termination Administration. The Company will retain client records for a period necessary to meet legal and regulatory obligations following termination.

14.1 Governing Law. This Agreement is governed by the laws described in the Company’s client documentation. Clients should review the client agreement for the specific governing law and jurisdiction clauses applicable to their relationship.

14.2 Dispute Resolution. Disputes will typically be resolved in the courts or dispute resolution forum set out in your client agreement. The Company may, where available, offer mediation or arbitration options.

15.1 How to Complain. Complaints should be submitted in writing via the Platform support channel or by email to the address published on the Company’s website. Complaints should include relevant account details and supporting documents.

15.2 Investigation and Timescales. The Company will acknowledge complaints promptly and work to resolve issues within a stated timeframe (e.g., initial response within 5 business days and a full resolution within 30–90 days depending on complexity).

15.3 Escalation. If the complaint is not resolved to the Client’s satisfaction, the Client may escalate to external dispute resolution bodies or regulators where applicable.

16.1 Changes to Terms. The Company may amend these Terms from time to time. Material changes will be notified to Clients and will be posted on the Platform. Non-material updates may be posted without individualized notice.

16.2 Acceptance of Changes. Continued use of the Platform after changes are posted constitutes acceptance of the updated Terms unless otherwise provided by applicable law.

17.1 Entire Agreement. These Terms, together with the Client Agreement and Platform schedules, constitute the entire agreement between the parties and supersede prior agreements.

17.2 Severability. If any provision is held to be invalid, the remaining provisions remain in full force and effect.

17.3 Assignment. The Company may assign rights or novate obligations in connection with corporate restructurings or the sale of business units; Client consent will be obtained if required by applicable law.

17.4 Contacting the Company. The Company’s registered contact details and compliance contact are published on the Platform and the Client should use those channels for formal notices.